Refund Policy
Refunds
We do not offer refunds when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Email us at (2snowowls.com) (Name, Order Number, and any information of why you are requesting a refund).
We have a 14 day money back guarantee . Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 14 days from the date your tracking number shows your order was delivered. If 42days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
For inquiries and any other concerns, you may contact us through the following channels:
Email:
Call/SMS : ✆ (1516-262-3991) Mon-Fri 9am-5pm ET
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 2snowowls@gmail.com..